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Student Tech Support Information

With all of our students bringing district chromebooks to school, we want to make sure parents know the process for requesting service if needed.

  1. If a student needs support, he/she should fill out a HelpDesk ticket linked on their Classlink dashboard. Being logged on to the school google account is required to access the form.
  2. The information in the form will be sent to the Media Para at the school. She will reply to the student at his/her school gmail account. She will offer suggestions to fix the issue or, if it needs service, she will tell the student to take the chromebook to the Media Center.
  3. The chromebook in the case will be sent through inner office and the student will be allowed to use a loaner chromebook. 
  4. When the chromebook has been repaired, it will be delivered back to the school for the student to pick up.
  5. If the family purchased insurance, the first repair is free and all additional repairs carry a deductible. Deductible invoices or repair invoices, for those that did not choose insurance, must be paid before the repaired chromebook is returned.